We will not accept any products that have been purchased over 15 BUSINESS days from the date of arrival to the customer’s facility as stated in original invoice.
All wholesale returns require a Return Authorization (RA) Form. To obtain an RA FORM, please email inquiry to
Once an RA FORM is issued, it will be referenced on all return packages that are sent back to LE LIS.
All packages must be in new, re-sellable condition and must be in a complete pack as initially purchased and shipped to us at buyers expense.
. Upon return, our QC department will inspect the goods and issue a credit memo if the claim is approved.
DAMAGES ~ For any damages, customer MUST provide us an image of the actual damage along with description. Email:
Privacy & Security
Your privacy is very important to GILLI and we understand that privacy concerns are very important to our
customers. We are committed to protecting your personal privacy and we will never sell or distribute your
private and personal information to any other parties who are not our affiliates. We follow strict procedures to
ensure the protection of your personal information. Your information is only accessible to our authorized staff,
who are committed to keeping your private information secure.
LE LIS Privacy Statement
This privacy statement covers the site leliscollection.com. This policy statement strives to explain the
- What personally identifiable information LE LIS collects
- What personally identifiable information third parties collect through the Web site
- What organization collects the information
- How leliscollection.com uses the information
- With whom leliscollection.com may share user information
- What choices are available to users regarding collection, use and distribution of the information
- What types of security procedures are in place to protect the loss, misuse or alteration of
information under the control of leliscollection.com
- How users can correct any inaccuracies in the information
If users have questions or concerns regarding this statement, they should first contact us by phone at T:
323.235.3722 or by fax at F: 323.235.3760
Information Collection and Use
LE LIS owns all the user information collected on the site.
In order to use the wholesale portion of this Web site, a user must first complete the registration form. During
registration a user is required to give contact information (such as name and email address). We use this
information to contact the user during the course of the business transaction and to inform about new products
and services on our site for which he/she has expressed interest. It is also required for the user to provide
unique identifiers (such as, username and password) in order to facilitate the security concerns of the showroom
We request information from the user on our checkout form. A user must provide contact information (such as name,
email, and shipping address) and financial information (such as mode of payment, credit card number, expiration
date). This information is used for billing purposes and to fill customer's orders. If we have trouble
processing an order, the information is used to contact the user.
The information collected at the time of registration and checkout is used for the primary task of fulfilling
orders from our customers. Furthermore, the information collected may be only shared with our affiliates for the
sole purpose of processing an online order. We do not share your information with any other party who is not
responsible for a task required to process your order. As soon as the user registers with leliscollection.com,
his/her registration information is sent to our servers. Our representative then can either immediately grant
access to the user or contact the user for further questions/clarifications before granting access. The user can
view and purchase merchandise after being granted access. However, the right to cancel or grant access to any
users is the sole prerogative of our representative. Once granted access, the user will be able to access our
website using his/her username and password (login information). It is the responsibility of the user to
maintain the secrecy of the username and password. Any fraudulent use of login information will lead to legal
action or at the very least cancellation of access.
The website also keeps track of user statistics like date of registration, date of last visit, the number of
times visited, etc. This information is used for aggregate analysis and to make business decisions.
The user's contact information is used for the following purposes:
- User identity verification
- Communicate new products and services
- Communicate website information (Maintenance shutdowns, new store launch, store removals, etc)
- Communication during the business transaction
The information collected at the time of checkout is used for the following purposes.
- Track order status during the business transaction
- Maintain order history
- Facilitate billing and shipping
leliscollection.com reserves the right to share the registration information with any third party that we deem is
a business affiliate. This will only be done as a business enhancement exercise.
We store information that we collect through the registration page, cookies, etc to create a profile of our
users. A profile is stored information that we keep on individual users that details their viewing
preferences/habits. Consequently, collected information is tied to the users’ personally identifiable
information to provide offers and improve the content of the site for the user. This profile is used to direct
pertinent marketing promotions to them.
Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser
type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of
clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad
demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable
Communications from the Site
Special Offers and Updates
We send all new members a welcoming email to verify password and username. Established members will occasionally
receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of
our users we present the option to not receive these types of communications in the emails themselves. Please
see the Choice and Opt-out sections.
On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our
service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out
of these communications, though they can deactivate their account. However, these communications are not
promotional in nature.
We communicate with users on a regular basis to provide requested services and in regards to issues relating to
their account we reply via email or phone, in accordance with the users’ wishes.
Though we make every effort to preserve user privacy, we may need to disclose personal information when required
by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial
proceeding, a court order or legal process served on our Web site.
Aggregate Information (non-personally identifiable)
We may share aggregated demographic information with our partners and advertisers. This is not linked to any
personally identifiable information.
Third Party Intermediaries
We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods
and services. These companies do not retain, share, store or use personally identifiable information for any
In the event leliscollection.com goes through a business transition, such as a merger, being acquired by another
company, or selling a portion of its assets, users' personal information will, in most instances, be part of the
assets transferred. Users will be notified via email prior to a change of ownership or control of their personal
information. If as a result of the business transition, the users' personally identifiable information will be
used in a manner different from that stated at the time of collection they will be given choice consistent with
our notification of changes section.
This Web site may contain links to other sites. Please be aware that we, leliscollection.com, is not responsible
for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and
to read the privacy statements of each and every Web site that collects personally identifiable information.
This privacy statement applies solely to information collected by this Web site.
This Web site takes every precaution to protect our users' information. When users submit sensitive information
via the Web site, their information is protected both online and off-line. All of our users' information, not
just the sensitive information mentioned above, is restricted in our offices. Only employees who need the
information to perform a specific job (for example, our billing clerk or a customer service representative) are
granted access to personally identifiable information. Our employees must use password-protected screen-savers
when they leave their desk. When they return, they must re-enter their password to re-gain access to user
information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every
quarter, as well as any time new policies are added, our employees are notified and/or reminded about the
importance we place on privacy, and what they can do to ensure our users' information is protected. If users
have any questions about the security at our Web site, users can send an email
Correcting, Updating, Deleting, and/or Deactivating Personal Information
If a user's personally identifiable information changes (such as zip code, phone, email or postal address), or if
a user no longer desires our service, we provide a way to correct, update or delete/deactivate users' personally
identifiable information. This can usually be done at the My Account page.
Notification of Changes
and other places we deem appropriate so our users are always aware of what information we collect, how we use
it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy
policy under which the information was collected.